Refund Policy

Effective Date: 7/27/2025

Tripnam Limited ("we", "us", or "our") is committed to providing exceptional service to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services, including hotel bookings, holiday packages, and transfers.

1. General Refund Principles

All refund requests are subject to the terms and conditions of the specific service providers and any applicable laws. We act as an intermediary between you and these service providers, and refund eligibility is primarily determined by their policies.

Refunds, when applicable, will be processed to the original payment method used for the booking within 14-30 business days, depending on your financial institution's processing times.

2. Hotel Booking Refunds

Hotel refund policies vary by property and rate type:

Non-refundable rates: These bookings typically do not qualify for refunds unless required by law or under exceptional circumstances.
Flexible rates: These may be refundable if cancelled within the specified timeframe, usually 24-72 hours before check-in.
Early departures: Refunds for unused nights are at the discretion of the hotel and are not guaranteed.

3. Holiday Package Refunds

Refund eligibility depends on:

The cancellation policies of each service provider in the package
The timing of your cancellation request
Any non-refundable fees we have incurred

4. Transfer Service Refunds

Cancellations at least 24 hours prior may qualify for a full refund, minus processing fees.
Cancellations within 24 hours may not be eligible unless due to exceptional circumstances.
No-shows are generally non-refundable.

5. Force Majeure Events

In extraordinary circumstances beyond our control (natural disasters, pandemics, political instability), refund policies may be adjusted based on service provider rules and travel advisories. Solutions may include rescheduling, credit notes, or partial refunds where possible.

6. Processing Fees

Refunds may be subject to processing fees including:

Payment processing fees (2-4% of transaction amount)
Administrative fees
Non-recoverable costs from service providers

7. How to Request a Refund

Contact our customer service with:

Booking reference number
Reason for refund request
Supporting documentation

Email: support@tripnam.com

Phone: +44 (0) 123 456 7890

8. Dispute Resolution

If you are dissatisfied with our refund decision, you can request a review by a senior customer service manager. If unresolved, alternative dispute resolution services may be available.

9. Policy Changes

We may modify this Refund Policy at any time. Changes apply immediately upon posting. Existing bookings follow the policy in effect at the time of booking.